This is the Privacy Policy of the “Halcyon digital items” website. If you have any questions about the text of this policy or about working on the website https://hdi.io please write to us by email support@hdi.io.
What personal data we collect and why we collect it
When you visit our website and purchase products on it, we collect some of your personal data. This information helps us to improve the operation of the website and makes it convenient for you. In addition, without this data, we would not be able to fulfill our obligations to you.
During a normal visit to the website, we do not collect or store any sensitive personal data. All that we process is technical data that is automatically transmitted during the visit: IP address, browser version, referral link, access time and information from cookies.
Cookie Policy
Cookies are text files placed on your computer to collect standard information about the Internet log and information about the behavior of visitors. When you visit our website, we may automatically collect information from you using cookies or similar technologies. Cookies are not dangerous and are not used to spread computer viruses. When cookies are stored on the device’s hard drive, they cannot access and read other information stored on the corresponding hard drive, get email addresses, etc. For more information about cookies, visit http://www.allaboutcookies.org/.
“Halcyon digital items” uses third-party cookies, such as Google, to create ads and optimize marketing communications. You can configure your browser to not accept cookies, and the website above will tell you how to remove cookies from your browser. However, in some cases, some features of our website may not function as a result.
Types of cookies
- Required. These cookies are mandatory. They are necessary for the operation of the website.
- Statistics. Cookies are used so that we can improve the functionality and structure of the website based on how the “Halcyon digital items” website is used.
- Experience. They are used to make the website work as best as possible for you. If you opt out of these cookies, some features will disappear from the website.
- Marketing. By sharing your interests and behaviors when you visit our site, you increase the likelihood of viewing personalized content and offers.
You can always change your preferences in the cookie settings.
Purchase and subscription
During the purchase process, we request your name and email. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- Processing recurring subscription payments
We do not process payments on the website, so we do not collect or store data about your credit cards.
Payment
We accept payments through the Stripe service. The entire payment process takes place outside of our website, so we do not have access to your credit card data. Only the selected payment method, date, status, your name and email are saved in the order on the site.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrator and Support Manager can access order information like what was purchased, when it was purchased, your name and email address. Our team members have access to this information to help fulfill orders, process refunds and support you. They are aware of the laws and rules of working with personal data and have signed an agreement on non-disclosure of information to which they have access.
How long we retain your data
We store information about you for as long as it is necessary to fulfill our obligations. You can request the complete erase any your personal data at any time in your personal account or by email support@hdi.io.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you:
- Google Analytics — in order to understand who our audience is and how best to present the content of the website.
- Cleantalk — to protect the website from spam and hacking.
- Stripe — for processing payments.
How we protect your data
To protect the website and data, we use encrypted data transmission channels, a spam filter and a firewall to repel hacker attacks. We monitor updates and install them as they are released. In addition, we make regular backups and use strong passwords with double verification.
